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These are just some of the many questions my guest, Professor Yves Van Vaerenbergh addresses in this week's show. As an award-winning expert on customer experience, Yves shares with us his insights and tips for how to get it right.
He also answers the million-dollar question about customer experiences...
Whether you're working in an organisation or as an independent or freelance worker there's lots to learn.
So, why not head over to your favourite podcast channel and dive in...
Meet your host, Gerry Murray
Connect with Yves on LinkedIn
Check out customer experience at The Kalepa Group
Make Better Talent decisions with Wide Circle