In this episode, I chat with Author and Crisis Expert, Caroline Sapriel.
The Covid pandemic has given us all a first-hand experience of a crisis unfolding before our very eyes. It's no longer something happening "over there", but in our own daily lives. In times of crisis, we turn to our leaders to steer us through.
But, what if they let us down?
In this informative discussion, Caroline explains how leaders can prepare for crisis events and what qualities they need to have to be able to navigate through them when they do occur. She highlights that a crisis is not just a bad week at the office, that the term "crisis management" is something of a misnomer, and that there's a difference between a crisis and a reputation meltdown.
Using references to pears, accordions, sailing boats and more Caroline explains how to approach a crisis situation, how to organise your people to deal with it and what hard and soft skills leaders (and indeed anyone working with them) need.
And, she explains why women may even have an edge over men when it comes to these skills.
When there's a crisis it seems we all need to step up and do our bit.
She ends by explaining how the Covid pandemic could've been handled so much better...
Meet your host, Gerry Murray
Caroline Sapriel at CS&A
25 Years of Crises in Review: The Good, The Bad and The Truly Ugly by Caroline Sapriel and Dirk Lenaerts
Wide Circle Performance Solutions